www.thetanbase.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. Orders are dispatched within 3 working days most orders are delivered within maximum 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Currently we offer shipping free of charge for customers in India. However, in cases of exchange or returns, we will get the merchandise collected from the delivery address by courier. If there’s an exchange for the second time, the customer will have to bear the shipping & COD charges as applicable in the respective area.
What if the product is received in damaged condition?
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9810676081 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.